Request deletion by email
Email us from the address connected to your LiftLab account, if possible. Use the subject LiftLab account deletion request. If you used Apple's Hide My Email, include the relay address shown on your LiftLab Account screen. We may ask for a limited verification step before deleting an account, but we will never ask for your password, purchase token, or full payment details.
Request account deletionRequests are handled as soon as identity is verified and no later than 30 days after a valid request.
Delete directly in the app
- Open Settings, then LiftLab Account.
- Choose Delete account.
- Review the warning and confirm Delete permanently.
Your account is deleted once its stored cloud data has been removed. If the connection fails, try again when you are online. For an older Apple-linked account, signing in with Apple again may be required before deletion can begin. Workout data stored only on that phone or tablet remains on the device until you clear the app's data or uninstall it.
What is deleted
- Your LiftLab account profile and linked Google or Apple sign-in identity.
- Account sessions and server-side subscription entitlement records.
- Synced training data and cloud backups from every device connected to the account.
- Progress photos for all four poses — front, left side, right side and back — including their dates, other associated details and private copies.
- Training reports created online by older app versions and their associated records.
- Crash reports, bug reports, and suggestions linked to the account. See Other server data below for iOS reports kept separately.
We retain the protected information needed to disconnect Sign in with Apple and remove your RevenueCat customer record until those providers confirm completion; failed requests are retried. A limited deletion-confirmation record, including your installation identifier, remains for up to 30 days so we can confirm deletion if a response was lost. These records cannot recreate your account or training data.
Deleting the account does not erase the LiftLab data on your device or any XLSX/PDF/CSV report you saved or shared from your devices. You can remove local app data through the operating system by clearing app data or uninstalling LiftLab, and remove saved report copies from the destination where you placed them.
Subscription cancellation is separate
Deleting your LiftLab account does not cancel a Google Play or Apple App Store subscription. Use Manage subscription on the LiftLab Account screen, or the matching store link below, to prevent its next renewal. Account deletion can still proceed before or after cancellation.
Other server data
If you never created a LiftLab account or want to delete server reports from a particular installation, use Settings > Legal & privacy > Delete my server data. On iOS, make this request from the original device while device verification is available. iOS diagnostic reports use a separate installation identity and are not automatically erased by account deletion. If the in-app request is unavailable, email your Install ID to [email protected]. The Install ID is shown in the same Legal & privacy section.
For the full description of collected data and retention periods, read the LiftLab Privacy Policy.